Refund Policy

Last updated: 16 October 2026

This Refund Policy applies to paid purchases on AIMVAULT at https://aimvault.org/. AIMVAULT is operated by VELTRIX MM LTD. Our company number and registered office address are provided in the Company information section below.

1. Our 14-day refund commitment

We guarantee a refund when you request it within 14 calendar days of the payment date and any one of the following conditions applies:

1. You paid but did not receive the item or service. Your payment was taken, but the purchased item, credits or service were not delivered or provided.
2. A payment failed, was duplicated or was charged incorrectly. The transaction did not complete but money was debited, the same purchase was charged more than once, or a payment error resulted in an incorrect charge.
3. The purchase has not been activated or used. You have not activated, redeemed or used the purchased item, such as a skin, or you have not spent the purchased tokens or credits.

These are alternative grounds: you only need to meet one of them. Every request made within the 14-day period that meets any of these conditions qualifies for a refund.

2. Refund amount

For an undelivered item or service, we refund the payment for that purchase. For a failed or incorrect payment, we refund the amount wrongly taken. For a duplicate payment, we refund the duplicate charge. For an unactivated or unused purchase, including unspent purchased tokens or credits, we refund the payment for that purchase.

3. How to request a refund

Email info@aimvault.org or use our contact form within 14 calendar days of payment. Include your order or transaction reference, payment date and amount, the email connected with the purchase, and which of the three grounds applies. A clear statement that you want a refund is sufficient to start the request.

We will check the relevant order, delivery, payment or usage records and may ask for information reasonably needed to identify the transaction. Do not send passwords, full payment-card numbers or card security codes.

4. Refund method and processing

We will issue qualifying refunds without undue delay and no later than 14 calendar days after receiving your request. Refunds are returned to the original payment method unless another lawful method is agreed with you. Your bank or payment provider may need additional time to display the credit on your statement.

5. Digital content and your other rights

Our 14-day commitment for the three grounds above is not removed by a general digital-content exclusion or by consent to immediate digital delivery. Activation or use does not remove a qualifying claim about an undelivered purchase or an incorrect or duplicate charge.

This policy adds to, and does not restrict, your statutory consumer rights. Rights relating to faulty, misdescribed or undelivered content, payment errors or other legal remedies may continue after the 14-day period. Nothing here limits those rights.

6. Related information

Read our Terms & Conditions for use of the platform, our Privacy Policy for personal-data handling, and our Cookie Policy for browser storage. You can also write to VELTRIX MM LTD at its registered office shown below.